Onze Expertise

Expert advice and hands-on assistance for your tourist accommodation

We make hotels healthy again!

DEVELOPMENT OF NEW PROJECTS

Wether you intend starting your new business or you are already on the market for a while, we at Interacco offer extensive experience in preparing and implementing hospitality strategies and business plans for many types of accommodations. We can direct and manage hotel planning projects from initiation, through strategy and action planning to implementation and monitoring.

 

STANDARD OPERATING PROCEDURE (SOP) DEVELOPMENT FOR ALL DEPARTMENTS

We assist in developing and implementing effective SOP’s that positively impact guest experience without eliminating individualism and personality. Well written SOP’s facilitate training and ensure consistency, while providing a common understanding of what needs to be done and shared expectations for how tasks are to be completed. Your reservations department, front office and housekeeping will be smoothened and trained in order to carry out their tasks as professionals.

 

SALES & MARKETING REPRESENTATION AND/OR MANAGEMENT

We cultivate a successful marketing strategy based on research and creativity reflecting the uniqueness of the property, followed by aggressive implementation and continual evaluation to achieve clearly defined objectives. We are able to analyze the results of marketing efforts in real-time and create precise, professional reports to share with your team.

 

F&B CONCEPT DEVELOPMENT

We create a perfect a tailor made concept of your F&B services supporting the property’s brand image and meeting your guests requirements. From concept to implementation to opening, and everything in between to run a successful and profitable F&B department.

 

RESERVATIONS TRAINING

With prospective guests ranging from ultra-informed to misinformed, having taken virtual tours, read conflicting online guest reviews and social media postings; reservation agents are fielding a broader spectrum of sales scenarios than ever before. We train your staff to analyze and understand each call or email situation, personalize the sales process and customize the prospective guests’ experience for the duration of communication.

 

REVENUE OPTIMIZATION

The science of hotel revenue seems a big mystery. We help unravel that mystery, and provide a solid plan for finding the most profitable mix of business for your entire touristic accommodation. Whether through simple rate analysis or a comprehensive training program for the team, we will provide the tools necessary to take charge of revenue optimization and discover a distinct competitive advantage in competitive markets.

 

INTERIOR DESIGN & STYLING ASSISTANCE

Providing a practical approach to design and styling, we customize and implement innovation solutions for our clients in all matters of style and taste. With emphasis on eclectic, yet timeless appeal complimenting climate and culture, we offer an individual and refreshing approach to design & styling. We understand the demands of a touristic environment, and work closely together to ensure the best results are achieved through a concept of  beauty, comfort and functional integration.

 

MYSTERY SHOP PROGRAMS/INSPECTIONS

We individualize every mystery shop program to accurately represent each client’s vision and objectively measure crucial aspects of the guest experience that directly affect satisfaction and loyalty. We set relevant goals, ensure accountability and provide feasible action plans.

 

INTERIM MANAGEMENT

Interacco has a wide international network of experienced managers for all departments to be active as interim staff  immediately. They are specialists who can make the difference. Our network consists of:

  • Directors,
  • General Managers,
  • Sales & Marketing Managers,
  • Revenue Managers,
  • Yield Managers,
  • Rooms Division Managers,
  • Front Office Managers,
  • Food & Beverage Managers,
  • Executive Chefs de Cuisine.

 

HUMAN RESOURCE

We assist you in defining the correct profile of your staff for evey department in your business. Together with our expertise and a broad network of professionals we can help you find the perfect candidate for a short or a long term engagement. We can also provide Trainees from the most dedicated education facilities of the World.

Contact us today and let’s discuss the possibilities