Our Expertise

Expert advice and practical help for your organization.

Whether it is a hotel, B&B, resort, villas, apartments, restaurant, transport company, tour guide, tour operator, travel agency or any other type of company in hospitality, tourism or leisure.

We will make your company professional and healthy!

 

 

Our Expertise includes

 

 

DEVELOPMENT OF NEW PROJECTS

Whether you intend starting a new business or you are already on the market for a while, we at Interacco offer extensive experience in preparing and implementing (hospitality) strategies and business plans for many types of organizations. We can direct and manage projects from initiation, through strategy and action planning to implementation and monitoring.

 

STANDARD OPERATING PROCEDURE (SOP) 

We assist in developing and implementing effective SOP’s that positively impact guest experience without eliminating individualism and personality. Well written SOP’s facilitate training and ensure consistency, while providing a common understanding of what needs to be done and shared expectations for how tasks are to be completed. For example: your reservations department, front office or housekeeping will be educated and trained in order to carry out their tasks as professionals.

 

SALES & MARKETING REPRESENTATION/MANAGEMENT

We cultivate a successful marketing strategy based on research and creativity reflecting the uniqueness of the business, followed by implementation and continual evaluation to achieve clearly defined objectives. We are able to analyze the results of marketing efforts in real-time and create precise, professional reports to share with your team.

 

F&B CONCEPT DEVELOPMENT

We create a perfect and tailor made concept of your F&B services supporting the organization’s brand and image in order to meeting your guests requirements. From concept to implementation to opening, and everything in between to run a successful and profitable F&B department.

 

RESERVATIONS TRAINING

With prospective guests ranging from ultra-informed to misinformed, having taken virtual tours, read conflicting online guest reviews and social media postings; reservation agents are fielding a broader spectrum of sales scenarios than ever before. We train your staff to analyze and understand each call or email situation, personalize the sales process and customize the prospective guests’ experience for the duration of communication.

 

REVENUE OPTIMIZATION

The science of hotel revenue seems a big mystery. We help unravel that mystery, and provide a solid plan for finding the most profitable mix of business for your entire touristic accommodation. Whether through simple rate analysis or a comprehensive training program for the team, we will provide the tools necessary to take charge of revenue optimization and discover a distinct competitive advantage in competitive markets.

 

INTERIOR DESIGN & STYLING ASSISTANCE

Providing a practical approach to design and styling, we customize and implement innovation solutions for our clients in all matters of style and taste. With emphasis on eclectic, yet timeless appeal complimenting climate and culture, we offer an individual and refreshing approach to design & styling. We understand the demands of a touristic environment, and work closely together to ensure the best results are achieved through a concept of  beauty, comfort and functional integration.

 

MYSTERY SHOP PROGRAMS/INSPECTIONS

We individualize every mystery shop program to accurately represent each client’s vision and objectively measure crucial aspects of the guest experience that directly affect satisfaction and loyalty. We set relevant goals, ensure accountability and provide feasible action plans.

 

INTERIM MANAGEMENT

Interacco has a wide international network of experienced managers for all departments to be active as interim staff  immediately. They are specialists who can make the difference. Our network consists of:

  • Directors,
  • General Managers,
  • Sales & Marketing Managers,
  • Revenue Managers,
  • Yield Managers,
  • Rooms Division Managers,
  • Front Office Managers,
  • Food & Beverage Managers,
  • Executive Chefs de Cuisine.

HUMAN RESOURCE

We assist you in defining the correct profile of your staff for every department in your business. Together with our expertise and a broad network of professionals we can help you find the perfect candidate for a short or a long term engagement. We can also provide Trainees from the most dedicated education facilities of the World.

 

ENVIRONMENTAL PROGRAM
More companies are shifting priorities by using business intelligence to not only save on costs but also to become environmentally aware, become more eco-friendly. Companies that are seen as being environmentally sensitive tend to create a vision of care. This provides the benefit of public perceptions with the broader effects going beyond the organisation. The ability to save money by lowering the use of energy and water is very important. However, there is always a need for a clear road map that will tie in business intelligence with green initiatives. We will help you set up a comprehensive program tailored to your business. To reach a high sustainable footprint we focus therefore mainly on:

Staff
Water & Energy
Recycling & Waste
Building Maintenance
Food & Beverage services

 

SOCIAL INVESTMENT PROJECTS
Companies are cottoning on to the idea that social investment projects can be good for business even if they don’t show up in the balance sheet. There has been a shift in corporate thinking about how value is created. This might include small community projects and volunteering days for employees. Social investment programs linked to business operations are seen as a genuine value creator. It improves reputation, attracts customers and employers, and builds trust and resilience. In other words, it has a value. Interacco will set up a program for your accommodation that makes a difference.

 

COVID-19 SAFETY REQUIREMENTS AND AUDIT

In this hectic times of ongoing pandemic and uncertainty many guest accommodations are not aware of the specific approach of this issue. This process requires a thorough and detailed plan that meets all conditions. In order to be safe  to open your hotel and receive guests again many authorities require a hotel to meet the requirements as set in the procedures of the WHO and (local) governments. These requirements are set for an accommodation to be safe and contain all hygiene measures for the guests, the employees and suppliers.

Interacco will assist you in setting up this entire procedure and guide you through the process.

For a hotel to be Covid 19 proof it needs generally to follow the next 3 steps:

  • Phase 1 (Plan): the accommodation needs to develop the required security policy, security plan and security procedures
  • Phase 2 (Implement): After phase 1 has been completed the hotel needs to start with phase 2 which means a successful implementation of the required safety procedures, safety policy and safety plans.
  • Phase 3 (Improve): Completion of this phase means that the hotel can successfully maintain and improve the required safety procedures and policies. This requires an audit to test all measures which are implemented and advise if any improvement is needed.

Interacco can help you set up this entire process which means set up the security plan, policy and procedures and implement these in your hotel. Or, if you already have them implemented we can perform an audit and report if this is done correctly and where it can be improved. We conduct an independent and guest-oriented investigation into the operation of your policy with regard to the Covid-19 rules.

Contact us today and let’s discuss the possibilities

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