RESERVATIONS TRAINING

The hospitality industry is a competitive world. Our reservations sales training will give your team the knowledge and skills to succeed.

At Interacco we’ve done a wealth of research and mystery shopping for the hospitality industry. We have found that reservation teams making calls and interacting with guests often engage in a very transactional manner. The interactions don’t seek to understand the customer or guest, their values and sometimes don’t tie the customer into the sale in any way.

With a combination of our training methods, such as short bursts of theory, role play and live calling/coaching, we will empower your reservations sales team with the skills and enthusiasm that will yield immediate results for your accommodation. Here are some of the challenges we have helped with:

• Aligning teams to be consistent in their communication and to work together.
• Helping teams be clear, relevant and memorable.
• Supporting teams to make the most of meetings both by phone and face to face.
• Including increasing their confidence in cultivating natural, consultative, engaging conversations to sell your hospitality.
• Skills to ask professional, credible questions that uncover what is important to every customer.
• Creation, development, passion and clear articulation of each of the value propositions.
• Up to date knowledge on what great reservations agents are doing.
• Sharpening up-selling and cross-selling approaches to dramatically increase the deal size of customer packages.
• Helping teams with knowing how to judge and handle sales closures with greater confidence.