MYSTERY SHOP PROGRAMS/INSPECTIONS

The accommodation mystery shoppers who participate in our designed programs objectively measure crucial aspects of the hotel guest experience that affect guest satisfaction and loyalty.

If you are a large resort, small bed and breakfast, independent concept, branded or chain hotel or somewhere in between; professional mystery shoppers can help you ensure accountability. After the feedback is collected from professional mystery shoppers, our dedicated specialists help your brand to set relevant benchmarks, and provide meaningful action plans to your team. Interacco also provides system-wide brand compliance programs and software to upgrade internal accommodation inspection programs. Do you already have a brand quality assurance program? No problem. Interacco can provide your brand with expertly focused mystery shopping programs that are designed to complement your existing quality assurance program. Whether for a re-inspection or simply a mystery shop to gain more insight into your service quality, we can help.

Interacco Clients Consistently Get:

• Fast and headache-free program set-up; 
• Carefully screened independent evaluators who are never repeated at your locations
• Customized measurements that fit your brand perfectly
• Speedy turnaround time
• Industry Benchmarking that is easy to use and helps to set you apart from the competition
• Simple yet powerful Action Planning that gets accountability and results

We individualize every mystery shop program to accurately represent each client’s vision and objectively measure crucial aspects of the guest experience that directly affect satisfaction and loyalty. We set relevant goals, ensure accountability and provide feasible action plans.